Coffee lovers would be intrigued to get a hassle-free solution when it comes to having high-quality coffee in office environments. In this issue, Top 10 of Asia takes a look at Daiohs Malaysia, a leading office coffee service (OCS) provider that offers a range of services, including coffee and tea beverages, cleaning services and purified and mineral bottle water service. With regular visitations and maintenance services, the company ensures that offices are always stocked with freshly brewed coffee and that equipment is always in top condition. With its commitment to quality and customer satisfaction, Daiohs Malaysia is a perfect provider for businesses looking for good OCS. 

Daiohs Malaysia Sdn Bhd was established in 2014 and it began its operations a year later. The company’s aim was to offer high-quality, freshly brewed coffee to Malaysian offices, leveraging on its partner’s more than 50 years of experience in OCS. The company was formed through a business matching initiative. Daiohs was looking for a B2B company to partner with in Malaysia and expressed interest in Daiohs Malaysia. Its Managing Director, Jess Hew had the pleasure and opportunity to meet the founder of Daiohs. Hence, the joint venture between Daiohs Malaysia and Daiohs began.

Shinichi Ohkubo, President and CEO of Daiohs

Daiohs has been providing office service for over 50 years since its establishment in 1969. It is OCS leading company that has a total sales of some USD300million and has served 200,000 corporate customers globally. Compared to its competitors, the company has the largest market share in the west coast of the United States and third largest market share throughout the entire United States.

Daiohs Malaysia provides one of the best coffee machine rental services for offices, cafes and homes in Malaysia. Its OCS include providing beverages such as coffee and tea, as well as cleaning services to over 350 corporate clients Malaysian wide. Daiohs Malaysia schedules regular visitations, free inspections and clean-ups with a high customer satisfaction rate. It also provides purified and mineral bottle water service and also direct pipe-in water filter service.

Jess Hew

The company understands the importance of providing hassle-free coffee services to its customers, which is why visits are conducted at customers’ offices every month to refill their coffee beans. Daiohs’ MIONE Fully-Automatic Espresso Machine is one of its best-selling coffee machines. The machine automatically switches off when it is not in use and has an auto cleaning feature. It also has an intelligent one-touch control with an easy-to-remove water tank with 1.8 litre capacity.

During monthly visits for cleaning and inspection of the coffee machines, Daiohs not only refills the coffee beans but also performs equipment maintenance to ensure that its customers have a comfortable and enjoyable coffee break experience in their office environment. In the rare event of equipment breakdown, the company offers its customers a free of charge repair or exchange service to ensure that customers are always satisfied with its products.

Daiohs takes pride in its coffee beans, which are carefully roasted and monitored by its own Daiohs factory with detailed quality control measures. This allows Daiohs to provide customers with the highest quality coffee that is both rich in flavour and aroma.

Daiohs Malaysia has ambitious plans for the future. One of its primary objectives is to be a public listed company and it is currently in the process of achieving this goal. It also plans to open distributorships to expand its reach in Malaysia and the ASEAN region. Daiohs Malaysia aims to be the top OCS provider in Malaysia and is committed to providing exceptional services for its customers.